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When using WhatsApp API vs WhatsApp Business app, you need a compatible software that can interface with the API and allow you to create automations, such as a custom greeting message.ĭelightChat is one such software that connects to WhatsApp API.

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How to set up a custom greeting message using the WhatsApp API? You can test the same out by messaging your business number from a new number. The app will automatically send the welcome message as soon as someone (depending on your recipient choices) contacts your business for the first time. Once the greeting message on your WhatsApp business app is set up and the recipients are selected, you’re ready to go. You could choose to send it to everyone, all non-contacts, everyone except a few people, or send the greeting only to a specific set of people.

Finally, choose who should receive the message when they first message you.

Edit the Greeting message as per your requirements tap to save the message.

Now tap and enable the “Send greeting message” switch.

Click the three dots on the top right of the app screen.

Open the WhatsApp Business app and follow the steps below: The welcome message setup with the Business app is extremely straightforward. Let’s get started with the WhatsApp Business app first. How to set up your custom welcome message on the WhatsApp Business app? These ensure your first-time customers aren’t confused and get all the resources they need to get started with shopping for products on your store.Īs customers are very easily distracted and can drop off, it’s best to give them everything they need, right off the bat.

Link to FAQs - “And if you have any questions, the FAQ page is a great place to get immediate answers.

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Link to products page - “While we get back to you, feel free to browse through the products on ”.Reassurance - “We’ve received your message and someone from the support team should reach out to you very shortly”.A line about your store - “Welcome to where you can find everything you need in.Here are some of the elements that you should include in your WhatsApp welcome messages. Your welcome message should offer all the information that your customer expects, while being short enough. How to write an awesome welcome message that hooks your customers? There is no perfect answer, but there are a few elements that must be included to remove obstacles for your customers. When you send a properly crafted welcome message, customers gain instant trust in your business, and know what to expect when shopping with you. They want to know more about the business and the products before they buy and a delayed response can make them shop with a competitor instead.Īutomated welcome messages solve this problem. So when they send you a message on WhatsApp, they expect a quick response.

Why use welcome messages for your ecommerce support?įirst time customers know very little about your business.

Open whatsapp business